Access and Facilities at the Kiln Theatre

The Kiln was rebuilt in 2018 with step-free entrances and a step-free Stalls. The Circle is up stairs, with no lift.

Access bookings are handled by the Kiln, not by us. Book access seats directly with the theatre through its official site.

Getting in

Both entrances are step-free. The main one, on Kilburn High Road, has a gentle ramp, and the Buckley Road entrance is level. From either, there's level access to the Stalls, the bar, the Box Office and the toilets.

Wheelchair spaces

There are at least three at every performance, all in the Stalls and reached from either entrance. One, X1, is fixed and takes powerchairs. The other two, K1 and K14, are removable.

Access tickets

The Kiln sells access tickets at £15 for any seat at any performance, with a free ticket for a personal assistant. They're booked with the Kiln, after you set your access needs in your account on its site.

Getting here step-free

Kilburn station, on the Jubilee line, has a lift, and the walk down the High Road is step-free. Brondesbury has no lift. There are two Blue Badge bays outside the Buckley Road entrance and a disabled bay outside the Kilburn High Road entrance.

Toilets

All the toilets are wheelchair accessible, and two are adapted, opened with a RADAR key or by a member of staff.

Hearing and sight

Audio-described performances use an infrared system, with headsets from the Box Office. A free touch tour of the set comes before the show. On captioned performances, the best view of the screens is from the front row of the Circle, and the captions can't be seen from the first few rows of the Stalls. The Kiln doesn't list a hearing loop.

Access performances

Each production sets its own dates for captioned, audio-described and relaxed performances, and you'll find them on the show's page. The Kiln's site also has a visual story of a visit.

Assistance dogs

Guide and assistance dogs are welcome, with proof of service, and ushers can look after a dog during the show. Support animals aren't allowed in the building.

The bar, children and what you can take in

• The café is closed, but the Kiln Bar serves drinks, snacks and pizza before the show
• Only drinks bought at the theatre can go into the auditorium, and no glass, bottles or cans
• Children under six aren't admitted, except at children's shows
• There's no dress code
• No photos or recording in the auditorium